Job Description

Job Description

Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Public Space Attendant for The Vanguard Hotel in Ann Arbor, MI .

Job Purpose:

This Position provides cleaning services such as sweeping, mopping, dusting, vacuuming, washing walls, windows and mirrors, etc. in designated areas of the hotel. Ultimately, you will ensure a clean, pleasant, and comfortable experience for anyone visiting our property. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. This is the perfect job for someone who likes to clean, has an impeccable eye for detail, and thrives in a self-directed work situation. This position involves continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 25-50 pounds.

The Ideal Candidate will:

• Be committed to and passionate about 100% guest satisfaction.
• Possess a high school diploma or equivalent.
• Minimum of 2 years of experience in cleaning or in hospitality is preferred
• Be able to lift up to 50 pounds and use a step ladder to perform basic cleaning duties
• Be able to read, write, and speak English
• Possess the ability to work independently and with others.
• Be able to maintain patient and tactful composure when dealing with guests, staff members, and visitors.
• Have a keen attention to detail.

Job Responsibilities:

• Pushing the vacuum down the entire length of the hallway, carrying supplies from the department to the assigned floor, carrying dirty linen to the laundry chute, removing room service trays, and carrying dirty dishes tothe service area.
• Bending/kneeling - dusting requires bending and kneeling to reach all areas. Room service trays are placed on the floor for pickup. Bending would be required to retrieve dirty dishes.
• Mobility - movement to reach all areas of responsibility, to include: shelves, windows, ledges, pipes, under and around furniture.
• Continuous standing - continuously standing and/or walking to accomplish all that is required for the position.
• Climbing stairs - approximately 40 steps, 15% of 40-hour week.
• Chemicals/Agents used: Standard EcoLab cleaning chemicals.
• Protective gloves are worn for approximately 10% of 8 hours. Protective goggles were worn for approximately 20% of 40 hours.
• Operation of a vacuum cleaner, a floor buffer, a carpet cleaner, pressure washer.
• Greets guests and responds to special requests.
• Responds to guest concerns, complaints, or suggestions appropriately, referring them to management in support of providing superior guest service.
• Gather waste and/or contaminated materials for disposal. Assigned areas of the hotel may include guestrooms, hallways, the lobby, stairwells, and offices.
• Maintains privacy and security by properly announcing entry and servicing guestrooms as appropriate.
• Properly uses and maintains assigned equipment and supplies to departmental specifications, including vacuums, chemicals, and cleaning aides.
• Observes status and maintains common areas, including floor closets, stairwells, halls, lobby areas, and elevators.
• Properly maintains the daily log, including accounting for completed tasks, tracking issued keys, and reviewing the communications log and file on a routine basis.
• Properly handles lost and found items in accordance with department policies and security procedures.
• Keeps the immediate supervisor promptly and fully informed of all problems or matters of significance.
• Ability to work with little or no supervision while meeting high-performance standards
• Excellent organization skills
• Ability to follow instructions
• Performs other duties as assigned by Management.

Amazing Benefits at a Glance:

• Team Driven and Values-Based Culture
• Paid Time Off (Including Holidays)
• Health, Dental, and Vision insurance plans for employees and eligible dependents
• On-Demand Pay allows you to access pay as you earn it
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k) with company Matching
• Supplemental insurance options

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