ASM Global, the leader in privately managed public assembly facilities, has an excellent opportunity for part-time Event Staff at Osceola Heritage Park, Kissimmee, Florida. The Event Staff are responsible for directing patrons to their seats for shows or events by demonstrating excellent customer service skills, responding promptly to customer needs and requests for service and assistance. The successful candidate must be able to work independently and handle most questions without assistance, and efficiently and courteously answer questions concerning pricing, seating, events, facility layouts and amenities. Essential duties include greeting guests, answering questions, inspecting assigned areas for safety hazards, knowledge of facility amenities, monitoring seating areas for issues, enforcing rules such as no smoking in seating areas, directing patrons during emergency evacuations, reporting incidents and medical emergencies, handling lost and found items, using Ticket Master Scanner, validating tickets, and assisting patrons with ticket problems. Qualifications include ability to speak, read and write English, professional attitude, good communication and customer service skills, ability to work independently and in a team, and flexibility to work various hours including evenings and weekends. Education requirement is a high school diploma or GED, with guest services background preferred. Physical requirements include ability to stand for long periods, use hands, see at various distances, climb stairs, and lift up to 20lbs. Working environment includes high noise level, exposure to weather, and restricted lighting. Reasonable accommodations may be made for individuals with disabilities.
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