Makes deliveries to customers using a company-provided or rental vehicle. Maintains records of deliveries, inspects and maintains delivery vehicles, and provides customer service on order and delivery issues. This position requires operation of a company or rental vehicle, and this operation may be done during the average work week. If selected for this position, the company will continuously monitor Motor Vehicle Records (MVRs). A requirement of this position is an acceptable MVR status and a valid driver’s license. Delivers customer orders safely within a service area, including interfacing with customers on order issues. Loads inventory into trucks and unloads orders at customer sites using powered and non-powered material handling equipment. Reviews order manifests to ensure customer orders and daily routes are complete and accurate. Performs pre- and post-trip inspections in accordance with Department of Transportation regulations and internal policies and procedures. Maintains routine contact with the distribution center to receive instructions on delivery interruptions, such as traffic congestion or missing orders. Prepares and maintains vehicle and customer order records in accordance with company policies and procedures. Contacts customers to provide updates on delivery statuses. Provides feedback to management on escalated customer service and sales-related issues. Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor. Work environment includes exposure to temperature extremes, moving machinery, loud noises, and fumes. Requires intermittent continuous physical exertion such as walking, standing, stooping, climbing, lifting, and maneuvering heavy or awkward material or equipment. Typically requires overnight travel less than 10% of the time. HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.
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