$22/hour
Onsite in Worcester
Monday through Friday 10am-6pm
Bilingual Customer Service
Answer inbound calls from members and dental providers in both English and Spanish
Provide accurate information about dental plan benefits, claims status, and authorizations
Assist callers with enrollment questions, plan coverage, and provider network
Document call interactions clearly and thoroughly in the system
De-escalate customer concerns with empathy and professionalism
Collaborate with other departments as needed to resolve inquiries
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