Job Description

Job Description

Job Description

Position Summary

The AV Engineer is responsible for maintaining, supporting, and improving the organization’s collaboration and AV systems. This role involves hands-on support, proactive system maintenance, and user assistance. The ideal candidate has strong working knowledge of AV technologies, a service-oriented mindset, and is comfortable working independently in a largely onsite role.

General Responsibilities

• Maintain broad working knowledge of AV systems and services.
• Proactively monitor, maintain, and troubleshoot AV systems onsite and remotely.
• Install, configure, and maintain standardized basic AV hardware.
• Collaborate with internal users, IT teams, and support staff.
• Coordinate with external vendors to resolve escalated technical issues.

Key Duties

• Administer and support Zoom Room systems and related AV hardware.
• Respond to support requests via tickets, calls, and emails; track and escalate issues as needed.
• Coordinate with vendors for Tier 3-4 escalations; oversee resolution and completion.
• Provide training and guidance to end-users on AV systems and collaboration tools.
• Troubleshoot and maintain hardware from key vendors (e.g., Crestron, QSC, Shure, Logitech, Neat, Samsung).
• Perform system admin tasks (e.g., user and device management/updates, report generation, inventory tracking).
• Perform other duties as assigned.

We are committed to delivering exceptional services and professionals with proven work ethics and processes.
Provide an exceptional client experience
Deliver on our commitments
Build trust by thinking and acting with integrity
Create an environment that inspires innovation

Company Description

We are committed to delivering exceptional services and professionals with proven work ethics and processes.\r\nProvide an exceptional client experience\r\nDeliver on our commitments\r\nBuild trust by thinking and acting with integrity\r\nCreate an environment that inspires innovation

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