Job Description

Position Summary:

The Service Administrative Assistant will support the Service Admin team by managing administrative tasks, processing internal service-related operations, and assisting with expense processing and reporting activities. This role plays a critical part in ensuring the smooth daily operations of the HTCC (Hanwha Total Care Center) Team.

Major Functions / Accountabilities:

• Respond to customer inquiries via the team’s general service email account (including service-related questions and technical support ticket guidance).
• Create product orders for various service purposes (demo samples, product exchanges, service inventory replenishment, etc.).
• Manage and update Delivery Orders (DO) associated with service operations.
• Process team supply orders and handle related expense submissions.
• Generate and manage UPS shipping labels for service shipments.
• Prepare and maintain various internal service reports and data tracking documents.

Knowledge, Skills, Abilities, and Other Requirements:

• Ability to efficiently operate within HVA’s internal systems, including SAP and ERP platforms.
• Strong proficiency in Microsoft Excel.
• Excellent verbal and written communication skills to collaborate internally and externally.
• Highly self-motivated, organized, and able to work independently with minimal supervision.
• Strong team player with a collaborative mindset.

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